Reservation Sales Agent Full-time Part-time Job High Salaries

 

 

Reservation Sales Agent Jobs

Reservation Sales Agent:

Does helping people in booking their vacation getaway sound fun to you? If you want to work where you make vacation dreams come true, Sky Valley Resorts is looking for you. We are seeking a select few Reservation Sales Agents who want to have fun and be a part of a growing, family owned company.

We are looking for people who possess the gift of gab, enjoy talking with people and booking RV and Rental vacations that create lasting memories for our guests. You will sell reservations via inbound and outbound phone calls, emails and online web chats in a positive and professional sales office environment. This special individual should be outgoing, enjoy selling, be self-motivated, highly organized and detail-oriented with a desire to be a positive team player.

Requirements:

• Handle a large volume of inbound calls for multiple properties in California and Arizona.
• Answer all calls and provide guests with information on accommodations that would best suit their vacation needs.
• Be knowledgeable and provide accurate property specific questions and to sell the experience at each Resort.
• Convert callers into booked reservations and take advance deposits when required.
• Assist with all caller’s requests including modifications or cancellations of existing reservations.
• Accurately note customer preferences, add special requests properly, communicate cancellation/deposit policies, send confirmation emails, and update all reservation comments accordingly.
• Follow the Resorts’ rate structures, discounts, and sell/upsell strategies.

The Qualifications:

• Must possess above average computer skills.
• Telephone marketing/sales or hospitality sales is a strong plus.
• Have strong sense of customer service with enthusiastic, energetic and professional behavior
• Previous sales experience or demonstrated comfort operating in Sales environments with performance metrics is desired.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to listen and understand what the customers want and to paint a picture to sell products to customers
• Must maintain composure and objectivity under pressure.
• Multi-tasking skills are imperative.
• Excellent verbal and written communication and customer service skills
• High School Graduate/GED

The Benefits:

• Comprehensive Medical coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family.
• Comprehensive Dental Plan
• Vision Plan
• Life and Accidental Death Insurance
• 401(k) Plan with Sky Valley matching contribution
• Vacation RV Site Discounts for staff members when visiting Sky Valley Resort’s brand
• Paid Time Off including seven holidays, vacation, and bereavement

Hours – Full time, 40 hours per week. Must be able to work 4-5 days per week (Monday – Sunday) 8 hours shifts. Part time would be considered for the right candidate (benefits excluded). Work from Home opportunities may be available after approximately six months and based on performance results.

 

 

Reservation Sales Agent

Reservation Sales Agents – have the ability to work in office 100% or work from home 100% after the initial office in-person training (approximately 4 weeks but may last longer). After the in-person training, the trainer/leadership will determine if the employee is in good standing to move forward with working remotely, should the agent choose to. Agents must be in good performance standing, on a monthly basis, to continue working from home. Metrics are evaluated to ensure agents are working productively and with good quality. Agents must have the ability to come in-person to the resort in the event of an emergency (WiFi outage at home, etc.) or for team meetings / updated training.

 

The Reservation Sales Agent (RSA) responds to in bound customer service queue calls with the objective of selling and confirming room and other offerings (e.g., spa, golf, food and beverage, depending on the property) with an emphasis on world-class customer service. RSA will qualify, gather, organize, record and execute bookings in a professional manner within pre-defined parameters and standards (which may change) to optimize revenue for the property as outlined above. Processes bookings via a variety of distribution channel means (i.e. online, fax, email, 3rd party, in-house forms, voicemail, etc.) when assigned. Achieve personal and team related revenue and departmental goals. Provide correct and timely responses to guest requests for general information regarding the property to include, but not limited to, room packages, hours of operation, seasonal offerings, and other special events as communicated via ads, marketing and public relations. Ensures business is accurately booked, communicated and executed to perfection with service delivery in accordance with hotel/resort standards. Effectiveness will be measured and evaluated frequently for consistency and adherence to performance requirements.

Job Duties:

• Establish clear expectations for customers throughout the sales process.
• Be the benchmark example for service delivery and execution – personalize products and services.
• Transfers accurate, complete and timely information to operating departments within the hotel/resort.
• Effectively resolves guest issues that arise as a result of the sales process. Brings issues to the attention of Leadership Team as appropriate.
• Share recommendations to eliminate guest defects and service issues.
• Maintain knowledge of operating hours for each revenue center.
• Demonstrate strong organization and problem-solving skills.
• Maintain knowledge of hotel/resort terms and conditions.
• Use strong communication skills (verbal, listening, writing); utilize confident telephone skills and etiquette.
• Maintain a broad understanding of the property and events to act as a Resort Knowledge Expert and sell a memorable experience to guests in all capacities.
• Work cohesively with other departments and co-workers as part of a synergistic team.
• Adhere to all standards, policies, and procedures.
• Perform other duties as assigned to meet business needs as assigned.

Minimum Qualifications / Other Expectations:

• High School Diploma or equivalent
• Excellent selling skills and understanding of sales processes; can bring a sale to closure quickly at a high return rate
• Strong customer development and relationship management skills
• Knowledge of basic revenue management and need time strategies
• Ability to influence others to up sell products and services with excellent negotiation skills
• Strong communication skills (verbal, listening, writing) – possesses confident telephone skills and etiquette
• Ability to use reservations software
• Ability to accurately input and access data
• Must be able to prioritize, organize and follow-up in a timely manner
• Must be able to work cohesively with other departments, co-workers as part of a synergistic team
• Ability to work a varied schedule including, days, nights, weekends, and holidays

 

About Us:
The Resort at Pelican Hill (a part of Irvine Company’s Coastal Collection) is one of the world’s finest Five-Star, Five-Diamond destinations offering unparalleled service and luxury.

Perched upon 504 acres of unrivaled coastal beauty, The Resort at Pelican Hill is a world unto itself with seven exceptional dining options, 36 holes of world-class golf and the #1 Spa in California.

Our employee community is comprised of hard-working, dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

 

 

Sales & Reservations Agent (Part Time)(Work From Home)

If you are self-motivated and enjoy a fast-paced environment with the opportunity to perform and sharpen your skills in customer sales and support, a job as a U-Haul Sales and Reservations Agent may be for you. Get right to work helping customers in your first week as part of our comprehensive, initial education program. Learn and grow as you participate in weekly coaching and on-going education. Hourly base of $13, plus discretionary sales bonus – the potential to earn $17-20 per hour! This is a part-time, work from home position with a variety of scheduling options to fit most needs. Perfect for High School and College students as a summer or year-round job.

 

Sales and Reservations Agents take back-to-back, incoming calls from customers who need help with U-Haul products and services. Primary duties include:

 

• Serving customers with quoting rental rates and earning new business through sales and cross-selling.

• Providing support to customers with existing business – making changes to reservations, answering general questions, helping customers with concerns, and taking storage payments.

 

Sales and Reservations Team Members …

• Provide superb customer service.

• Learn and sell the benefits of doing business with U-Haul.

• Master required scripts and customer advisements.

• Use good time management practices.

• Work well with others and are a team player.

 

This job might be for you if:

• You enjoy helping people and problem-solving.

• You like a fast pace and enjoy staying busy every day.

• You enjoy working closely with your Manager and receiving coaching on how to be even more successful.

• You are comfortable learning and using multiple computer programs.

• You are comfortable with sales, and cross-selling products and services.

 

U-Haul offers its Sales and Reservations Agents:

• Hourly base of $13, plus discretionary sales bonus – the potential to earn $17-20 per hour!

• Work from home Contact Center career paths available.

• Opportunity for base pay merit increases based on performance.

• Part-time benefits include: Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan.

 

Minimum Qualifications:

• Must be 16 years of age or older.

• Positive, upbeat, self-motivated with a “can-do” attitude.

• Proficient keyboarding and computer skills.

• Ability to navigate and use multiple computer programs at once.

• Excellent verbal communication and listening skills.

• Clear speaking voice.

• General knowledge of U.S. geography.

• Willingness to incorporate feedback to constantly improve performance.

• You must have a quiet, private work area.

• Ability to meet all technical requirements.

 

Education Explained:

• Fast-paced, hands-on initial education.

• Mix of instructor-led classes, and e-Learning through our very own U-Haul University.

• Learn and begin performing some of your job duties with customers the first week.

• Build on your skill set through continuous coaching and education.

 

Scheduling Requirements:

• Total number of hours scheduled each week will be based on business need.

• Available to work between 4 A.M. – 5 P.M. (MST).

• Work at least one weekend day per week for at least one six (6) hour shift. Working two is preferred.

• Working holidays is required. We are open and customers need our help.

 

The following is required to work from home:

• You must have a quiet, private work area.

• Dependent and child-care arrangements must be made as if you were working in-person at a U-Haul facility.

• All work duties, including initial education, must be performed at your home address.

• If you want to switch or substitute computers at any time, Manager approval is required.

 

The following technical requirements must be met to work from home:

*Computer requirements and internet speed will be verified, if interviewed.

• A wireless or USB headset with a microphone .
  • If wireless is determined to cause technical difficulty, a USB headset will be required.
• Web cam for use during education and for interacting with your Manager ( not for use with customers).
• Minimum Internet speed requirements: 10MB down / 5MB up.
  • Check your Internet speed at speedtestcustom.com . Click dropdown menu below GO button and choose a Phoenix, AZ server.

• Windows 10 OS is required.
• Minimum RAM requirements: 8GB of RAM or greater.
• Windows OS processor requirement: CPU (aka processor) score of 2000 or greater.
  • To find processor name – right click on Windows logo (lower left corner home screen) and select ‘System’.
  • Go to this website . Type name of your processor in the space provided (do not copy/paste).

• • The number in the first column is the CPU mark (this is your CPU or processor score).
• Should have the following Web Browsers installed: Internet Explorer , Google Chrome , and Microsoft Edge (Google Chrome is preferred).
• A secure, Wi-Fi connection owned/managed by the team member is permitted but a hard-wired connection is preferred. NO public or open networks allowed. Complex password and strong encryption (WPA2 only) required. Default router admin password must be changed. If Wi-Fi is determined to cause technical difficulty, a hard-wired connection will be required.
• Anti-Virus and (PCI) standards. Payment Card Industry (PCI) requires you install and use the Company provided anti-virus software and have no other anti-virus software installed/in use on your computer while conducting education or working.
• Company programs must be installed on your computer as required to do business. Diagnostic information is collected related to PCI and technical requirements. No other information is collected. Download and installation of any Company program/software should always occur while clocked-in and being paid.

• Technical difficulties associated with the team member computer or ISP such as malware, virus, hardware failure, CPU usage, ISP connectivity or speed, or unidentifiable cause are the responsibility of the team member to correct in a timely manner in order to continue employment.

The following is not permitted due to compatibility, performance, security, or other concerns:

• MAC Operating Systems
• Mobile hot-spot, tethering, satellite Internet or similar.
• Using a Proxy server or third-party network.

• Compute stick or similar device.
• Rental, rent-to-own or public computer/laptop.
• Working in a public place or using public Internet.
• Unsecure Wi-Fi / Wi-Fi not managed by the Team Member.
• Running non-work-related programs while working.

• Having any other anti-virus installed/in use on your computer while working other than the Company provided anti-virus.

 

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.

 

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

 

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Reservation Sales Agent Full-time Part-time Job High Salaries